In 2019, over 100 billion packages were shipped worldwide. So many people order their goods online nowadays because it takes less time than running out to the store and grabbing it.
However, customers expect that the companies they’re purchasing products from will allow them to track their item(s) throughout the shipping process. They do so by using a logistics app.
If your company doesn’t already have one, your supply management team should make one. It gives the customer a better shopping experience, but it’s also of benefit to your company.
Why Use a Logistics App?
Part of what started the logistics app boom is the last-mile problem. The last mile is the part of the delivery process that begins with the order getting put into the system and ends with the package arriving at the customer’s doorstep.
Since large corporations, like Amazon, started shipping their products fast and for free, other companies have had to compete with their low prices. However, shipping and delivery are not cheap. Mobile logistics apps work to manage a company’s other expenses to make up for having to eat the cost of shipping.
What Are the Benefits of Logistics Management?
Not only can you use the integrated GPS technology to track the packages, but you can use them to track the drivers. When you do this, you can assign them optimized routes by giving them packages headed to destinations close to one another.
The app also helps you identify paths that aren’t as efficient as possible so that you can adjust them right away. Both of these features allow your company to save on fuel. Speaking of which, you can also add a fuel feature that alerts your drivers when they need to gas up and shows them the nearest stations.
One thing you need to consider when you are building a logistics app is that it needs to have offline capabilities to have real-time updates on the delivery process, as there are places in the country where drivers cannot get internet.
Another perk of the shipping logistics app is that it has simpler warehouse management. You can check out your inventory, see the warehouse’s layout, and if there’s a shipment delay. It increases communication amongst different sectors of your company, as the supply management team can alert the drivers with any updates that might alter their original schedule.
Most recently, businesses have added a feature to their system that allows drivers to upload a picture of the delivered parcel to the system. It is proof that the package got its destination and the customer knows where the delivery person left it.
Once the customer gets it, you can send out a survey asking them about their experience shopping with you. Any critiques they might have, you can assess and implement immediately.
Start Building Your App Today
To compete with other eCommerce businesses, you need to build a logistics app. Not only will your customers appreciate your updates regarding their orders, but you’ll end up maximizing your shipping and delivery process as well.